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Refund and Returns Policy

At Tecnix Gadgets & Accessories, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations or arrive as intended. Our refund policy is designed to ensure a hassle-free experience for our customers.

Eligibility for Refunds

You may request a refund for eligible items under the following conditions:

  1. Defective or Damaged Products: If the item is received damaged or has a manufacturing defect, you are eligible for a full refund or replacement.
  2. Incorrect Item Received: If you receive an item that is different from what you ordered, you can return it for a refund or exchange.
  3. Unopened Items: Products that are unused, unopened, and in their original packaging can be returned for a refund within the specified return period.

Conditions for Refund

To qualify for a refund:

  • The refund request must be initiated within 30 days of the delivery date.
  • The product must be returned in its original condition, including all packaging, accessories, and tags.
  • Proof of purchase (order confirmation or receipt) must be provided.

Non-Refundable Items

The following items are not eligible for refunds:

  • Products purchased on clearance or marked as final sale.
  • Items damaged due to improper use or accidents after delivery.
  • Opened or used products unless they are defective.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@tecnixgadgets.com with your order number, a description of the issue, and any supporting images if applicable.
  2. Return Authorization: Our team will review your request and, if approved, provide instructions for returning the product.
  3. Return the Product: Ship the item back to us in its original packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Refund Processing: Once we receive and inspect the returned product, we will process your refund. Refunds are typically issued within 5-7 business days to the original payment method.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  1. Check your bank account or payment provider.
  2. Contact your credit card company, as it may take additional time to process the refund.
  3. If you’ve done all of the above and still haven’t received your refund, email us at support@tecnixgadgets.com for assistance.

Exchanges

We offer exchanges for defective, damaged, or incorrect items. Please contact our support team to arrange for an exchange.

At Tecnix Gadgets & Accessories, we’re dedicated to making your shopping experience smooth and stress-free. For any further questions about our refund policy, don’t hesitate to reach out to us at support@tecnixgadgets.com.

Thank you for shopping with us!